At Maison Déco Lumière (URL: https://home-decor-light.com/), we want you to be completely satisfied with your purchase. If, for any reason, you are not completely satisfied, you can return your items in accordance with the conditions below.
Return time
You have 14 calendar days from the date of receipt of your order to make a return.
Return conditions
For returns to be accepted:
Items must be new, unused and in their original packaging.
Returned products must be accompanied by their invoice or proof of purchase.
Personalized or made-to-measure items cannot be returned.
Return shipping costs
Return shipping costs are at the customer's expense. We advise you to use a tracking service to guarantee receipt of your parcel. Maison Déco Lumière cannot be held responsible for returns not received.
How do I make a return?
- Contact our customer service department at contact@maison-deco-lumiere.fr, specifying :
Your order number
Items to be returned
Reason for return
Follow the instructions sent by our team.
Send your parcel to the address indicated in our instructions.
Refund process
Once your return has been received and inspected, we will notify you by email whether or not your refund has been approved. If your request is approved, a refund will be issued within 30 days of receipt of your returned package.
The refund will be issued via the same method of payment used for the original purchase.
Contact us
If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us at contact@maison-deco-lumiere.fr.
We thank you for your trust and hope to see you soon on Maison Déco Lumière. 😊